Updated On - January 31, 2023 by Nasir Khan |Reading Time: 4 minutes
Exchange Server dirty shutdown error may appear during database mounting. These improper shutdown issues prevent the mounting of the Exchange database on the server by the administrators.
Regardless of your business type, Exchange Server is a must if you want to ensure that email communication inside and between offices runs smoothly and reliably at all times. As a result, we can’t accept the Exchange Server’s unclean shutdown error as an acceptable solution.
For the email system to function properly, Exchange Server must collaborate with Microsoft Outlook. When using Outlook or Outlook Web Access, users of an Exchange Server may quickly and easily access their mailbox data.
EDB files are used exclusively by MS Exchange Server to hold user mailbox data. EDB files are susceptible to corruption like any other database file type. Furthermore, Exchange Server’s unclean shutdown error is a possible server corruption.
If you don’t fix the Exchange dirty shutdown condition, you risk losing all your data. Here I will outline the two approaches to fixing this problem.
Learn more about the Exchange server dirty shutdown, then we can go on to fixing it. You can prevent this server issue in the future if you know what causes it.
Exactly what is an Exchange Dirty Shutdown Error/State?
The Exchange Server’s log files are not committed to the database during a dirty shutdown, which might result in lost information. You may be wondering at this point what exactly a log file is.
Because EDB is built on the JET engines, all input/output actions are logged in special files called “logs,” which play a crucial role in the overall operation of the Exchange Database.
On the other hand, the JET engine will flag a page as dirty if the associated log files have not been committed to the database and remain in cache memory. The database will enter an inconsistent state in this situation. And a dirty shutdown error is reported when the system is shut down suddenly.
Typical Errors Results from Dirty Shutdown
The following unclean shutdown errors may appear when you attempt to access EDB files while they are in this unstable state:
- Database was not shutdown cleanly (dirty shutdown)’
- ‘Exchange is unable to mount the database that you specified
- Code:MapiExceptionCallfailed:Unable to mount database.
- (hr=0×80004005, ec=-528)’
- ‘Operation terminated with error -550 JET_errDatabaseDirtyShutdown, Database was not shutdown cleanly. Recovery must first be run to properly complete database operations for the previous shutdown‘
- ‘Exchange is unable to mount the database that you specified’
Reasons for Exchange Database Dirty Shutdown
The Exchange Server unclean shutdown error typically occurs because of the following:
If the server cannot access the transaction log files, the EDB files have not been correctly disconnected from them, or the EDB files themselves are corrupted.
You should now have a solid understanding of what triggers a dirty shutdown issue. It’s time to start looking for answers to the Exchange unclean shutdown error.
How Do I Resolve the Exchange Server Dirty Shutdown Error?
Preventing the EDB Dirty Shutdown Error: Steps to Take
- Always make a backup of the database before attempting to restore EDB, Log, or STM files.
- Exchange database sharing should be avoided at all costs, and you should verify that your computer has sufficient free space.
Fixing the error using Eseutil
Two Eseutil methods exist for overcoming the Exchange unclean shutdown error; Soft Recovery and Hard Recovery.
If the easy recovery doesn’t succeed, attempt the hard recovery.
- First, we must determine if the EDB is now in a filthy shutdown condition. This can be accomplished by executing the command:
eseutil /mh “C:Program FilesExchServerMDBDatapriv1.edb”
- Use the following command to see if the public folder has been cleaned up after a dirty shutdown:
eseutil/mh “C:\ program files\exchsrvr\mdbdata\pub1.edb”
- After running the previous commands, if you still find your EDB file in the unclean shutdown condition, use this one to repair the Exchange server:
eseutil/r “C:program filesexchsrvrmdbdatapub1.edb”
- The next step is double-checking the Exchange Database’s health using the initial set of instructions. A hard recovery should be attempted if the system is still in an unclean shutdown condition. Try using the eseutil/p command to do this. But before trying this, ensure you have a recent copy of all your data saved elsewhere.
eseutil/p “C:Program FilesExchServerMDBDataPriv1.edb”
- Once the major repair is complete, use the following command to defragment the Exchange Server Database:
eseutil /d “C:Program FilesExchServerMDBDataPriv1.edb”
Second Approach: Using Isinteg
Isinteg is another in-built utility you may use to fix the shutdown problem in the Exchange Database. To fix the error message “dirty shutdown,” use the following command.
“isinteg -s servername -fix -test alltests.”
A Recommendation for Addressing the Exchange Dirty Shutdown Error
If the Exchange Server Dirty Shutdown error persists after the aforementioned steps, I recommend downloading and running the Regain Exchange Server Recovery Tool. Fixing the mistake with this utility is completely hands-free since it operates automatically.
The program listed here will repair not just the fault described in this blog post but also a plethora of other Exchange Database issues. The finest feature is that the tool’s UI is straightforward and simple.
If you’re still interested in moving forward with this option, you may install this utility on your computer and let it handle the rest. Some of its features are as follows:
- You can repair corrupt EDB files and saves them into PST file format.
- The tool does not impose any file size and number restrictions; you can add multiple EDB files of any size.
- The software offers a preview of the added EDB files after the recovery and before converting them into PST format.
- Apart from PST, you can convert your EDB file into EML, MSG, MBOX, and HTML.
- Also, the tool allows the export of EDB files to an Exchange server, Office 365, Gmail, and several other cloud servers.
- Regain EDB to PST converter is compatible with all Outlook as well as Exchange Server variants and works in all Windows Operating Systems.
This write-up provides detailed information to resolve Exchange Server dirty shutdown issue via ESEUTIL utility. Although this utility doesn’t guarantee that your database will be back in a clean shutdown state without any data loss, it is still a useful solution provided by Microsoft. However, if you want a trusted solution that offers a foolproof solution to fix corruption issues without any data loss, then Regain Software should be your first choice.